Porting between Etisalat and Du takes noticeably longer than the 24-72 hour window quoted elsewhere in the GCC — plan on 2-3 business days, and use the extra time to actually compare plans before committing.
Quick answer
Visit the store or app of the operator you want to join, with your Emirates ID. Transfer takes 2-3 business days.
Requirements
- Valid Emirates ID
- No outstanding balance or dues with your current operator
- Active account (not suspended)
- You are the registered owner
Research before you visit
Since UAE porting takes a few business days rather than a few hours, download the new operator’s app and browse plans beforehand — you’ll make a more informed choice than picking on the spot at the counter.
Process
- Visit the store or app of the operator you want to join
- Request MNP and present your Emirates ID
- Choose your new plan
- Wait 2-3 business days — your old SIM keeps working until the new one activates
Verified against Etisalat and Du’s official MNP guidance, August 2026.
Step-by-Step Guide
- 1
Prepare
Pay all dues. Use remaining credit. Bring Emirates ID.
- 2
Visit new operator
Go to the store of the carrier you want to JOIN. Request MNP.
- 3
Wait
2-3 business days. Old SIM works until new one activates. Do NOT cancel old service.
Alternative Methods
e& App or Du App > MNP
etisalat.ae or du.ae
Troubleshooting
Port rejected
Common: outstanding dues, account not in your name. Resolve with current operator.
Taking too long
Contact the new operator's customer care for status update.
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Frequently Asked Questions
Will I keep my number?
Yes — as long as you don't cancel your current plan yourself before the transfer completes.
How long does it take?
2-3 business days — longer than most GCC countries, so plan accordingly.
What about my remaining credit?
Use it before porting — it won't transfer to the new operator.
Why was my port rejected?
Outstanding dues or the account not being registered in your name are the usual causes.