If you’ve recently renewed your Emirates ID, you must update it with Etisalat (e&) to keep your mobile line active. The UAE’s “My Number, My Identity” regulation requires all mobile numbers to be linked to a valid, current Emirates ID. Failing to update can result in service suspension.
Quick Answer
The fastest method is through the e& app using UAE Pass. Open the app, navigate to your profile, select “Update Emirates ID,” and authorize via UAE Pass. The entire process takes under 3 minutes.
Why Updating Is Important
The UAE’s Telecommunications and Digital Government Regulatory Authority (TDRA) mandates that all mobile SIM cards be registered against a valid, unexpired Emirates ID. When your Emirates ID expires and is renewed, the old ID number linked to your mobile account becomes invalid. Etisalat sends SMS reminders warning you to update within a grace period — typically 30 to 90 days — after which your line may be suspended.
Method 1: Using the e& App + UAE Pass (Recommended)
This is the quickest and most convenient method. Ensure your UAE Pass app is set up and active. Open the e& app, look for the “Update Emirates ID” banner on your dashboard, tap it, and authenticate via UAE Pass. Your updated ID details are synced automatically within seconds.
Method 2: Visit an Etisalat Store
If you prefer in-person service or the app method isn’t working, visit any e& store or business center with your original renewed Emirates ID. The agent will scan your new ID and update your account on the spot. This method also takes just a few minutes.
Step-by-Step Guide
- 1
Ensure UAE Pass is set up
Download the UAE Pass app if you haven't already. Register using your Emirates ID and set up your PIN or biometric authentication. This is a one-time setup.
- 2
Open the e& app
Log in to the Etisalat (e&) mobile app. You'll likely see a banner on the home screen prompting you to update your Emirates ID. Tap "Update Now" or navigate to My Account > Profile.
- 3
Verify via UAE Pass
Select "Verify via UAE Pass." The app redirects to UAE Pass where you enter your PIN or use biometrics. Tap "Allow Document Sharing" to authorize Etisalat to access your updated ID details. Confirmation appears within seconds.
Alternative Methods
e& App > Profile > Update Emirates ID > Verify via UAE Pass
Visit any e& store with original Emirates ID
Troubleshooting
UAE Pass verification fails or times out
Ensure your UAE Pass app is updated to the latest version and your internet connection is stable. If the issue persists, try restarting both apps. As a fallback, visit any e& store with your physical Emirates ID.
Already suspended — can I still update?
Yes, visit an e& store with your valid Emirates ID. The agent can reactivate your line and update your ID simultaneously. If suspended less than 90 days, your number and balance are typically preserved.
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Frequently Asked Questions
What happens if I don't update my Emirates ID with Etisalat?
Your mobile line will be suspended after the grace period (typically 30-90 days). If still not updated, permanent disconnection may follow. You'll lose your number, so update promptly when you receive the reminder SMS.
Can I update my Emirates ID online without visiting a store?
Yes, the e& app with UAE Pass authentication allows you to update your Emirates ID entirely online from home. No store visit is needed. The process takes under 3 minutes.
I renewed my Emirates ID but the app says it's still expired — what do I do?
After physically collecting your renewed Emirates ID card, there can be a 24-48 hour delay before the government database updates. Wait a day and try again. If it still fails, visit an Etisalat store where they can manually verify your new ID.