Etisalat caps balance transfer two ways at once — a per-transaction ceiling of AED 150, and a separate daily cap around AED 100 across all your transfers combined. Hit the daily limit and even a transfer within the per-transaction cap will fail until the next day.
Quick answer
Dial *100*[recipient number]*[amount]# — for example, *100*0501234567*10# sends AED 10. Press 1 to confirm.
The two separate limits
| Limit type | Cap |
|---|---|
| Per transaction | AED 2 – AED 150 |
| Per day (all transfers combined) | ~AED 100 |
If you need to send AED 150 in one go but already sent AED 50 to someone else earlier that day, the daily cap — not the per-transaction one — is what blocks it.
Minimum remaining balance
You must keep at least AED 2 in your account after the transfer, plus the ~AED 0.25 fee is deducted from your balance alongside the transferred amount.
Irreversible once confirmed
There’s no undo — verify the recipient’s number carefully before pressing 1. Etisalat cannot reverse a completed transfer even if sent to the wrong number.
Check your balance first: see checking your Etisalat balance.
Verified against e&’s official support guidance, August 2026.
Step-by-Step Guide
- 1
Prepare the transfer code
Open your phone dialer. Type *100* followed by the recipient's full 10-digit Etisalat number, then * then the amount in AED, ending with #. Example: *100*0501234567*10#
- 2
Dial and confirm
Press the Call button. Etisalat will display a confirmation prompt showing the recipient number and amount. Press 1 to confirm or 2 to cancel. Make sure the number is correct before confirming.
- 3
Verify the transfer
You'll receive an SMS confirming the successful transfer with details of the amount sent, service fee charged, and your remaining balance. The recipient also receives a notification.
Alternative Methods
Dial *100*MobileNumber*Amount# from your phone dialer.
My Etisalat App > Services > Balance Transfer
Troubleshooting
Error: "Insufficient balance for transfer"
You need enough balance to cover both the transfer amount AND the service fee, plus a minimum AED 2 must remain in your account. For example, to transfer AED 10, you need at least AED 12.25 in your account (10 + 0.25 fee + 2 minimum remaining).
Transfer failed: "Recipient number is not eligible"
The recipient must be on an active Etisalat prepaid account. Transfers to postpaid numbers, Du numbers, or inactive SIMs will fail. Verify the recipient's number and network before trying again.
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Frequently Asked Questions
Can I transfer Etisalat balance to a Du number?
No, only between Etisalat prepaid accounts.
What is the maximum I can transfer?
AED 150 per transaction, with a daily cap of around AED 100 across all transfers combined.
Is there a fee?
Yes, approximately AED 0.25 per transfer.
Why did my transfer fail even though I'm under the per-transaction limit?
You may have hit the separate daily cap from earlier transfers — it applies across all transfers combined, not per transaction.
Can I reverse a transfer sent to the wrong number?
No, transfers are instant and irreversible once confirmed.