Dial *140# on a prepaid Etisalat line and it simply won’t work — this code is postpaid-only, and mixing it up with the prepaid balance code is one of the most common points of confusion for anyone unsure which account type they have.
Quick answer
Postpaid: dial *140# or send “BILL” to 1010. If you’re actually prepaid, use *121# for balance instead — see checking your Etisalat balance.
Why the two codes exist separately
*140# reports an accumulating outstanding bill (postpaid), while *121# reports spendable remaining credit (prepaid) — they answer fundamentally different questions, which is why one doesn’t substitute for the other regardless of which type of Etisalat line you have.
Checking mid-cycle, not just at bill time
Dial *140# mid-month to track spending before the bill finalises — if the running total looks high, switch to the e& app for an itemised breakdown to spot roaming, premium SMS, or data overage charges early.
Paying and avoiding late fees
Pay through the e& app, etisalat.ae, or a banking app, and set up auto-pay to avoid late charges or service suspension.
Verified against e&’s official billing guidance, August 2026.
Step-by-Step Guide
- 1
Quick check via USSD
Dial *140# for your current outstanding amount. Or send "BILL" to 1010 via SMS.
- 2
Detailed view in app
Open e& app > Billing for itemized charges, usage breakdown, and payment history.
- 3
Pay your bill
Pay through the app, website, bank transfer, or set up auto-pay to avoid late fees.
Alternative Methods
Dial *140# from your phone dialer.
Send "BILL" to 1010
e& App > Billing > Current Bill
etisalat.ae > Billing and Usage
Troubleshooting
*140# not working
This code is for postpaid only. If you're on prepaid, use *121# for balance instead.
Bill seems too high
Check the e& app for itemized charges. Look for roaming charges, premium SMS, or data overage fees.
Look Up More USSD Codes
Frequently Asked Questions
Does *140# cost anything?
No, checking your bill via *140# is free for all Etisalat postpaid customers.
Why doesn't *140# work on my line?
*140# is for postpaid only — if you're prepaid, use *121# for balance instead.
When is my Etisalat bill due?
Typically 15-20 days after the billing date — check the e& app for your specific due date.
What happens if I don't pay on time?
Late payments may incur a fee and could result in service suspension — set up auto-pay in the e& app to avoid this.
Why is my Etisalat bill higher than usual?
Check the e& app's itemised breakdown for roaming charges, premium SMS, or data overage fees.