The full *135# menu on Du works fine, but it takes a few extra taps to reach your data information specifically. The shortcut *135*1# skips straight there.
Quick answer
Dial *135*1# for a direct data balance check, or *135# for the full menu covering credit and data together.
Why the shortcut is worth learning
*135# opens a menu requiring you to navigate to the data option manually. *135*1# bypasses that entirely — a small saving each time, but one that adds up if you check data often.
If your new data package shows 0
Recharging adds credit to your main balance, but doesn’t automatically activate a data package — you still need to subscribe to one via *135# or the du app using that credit.
SMS and app alternatives
Send “balance” to 1355 if USSD isn’t responding, or open the du app for a visual meter and daily usage breakdown.
Need to top up first? See how to recharge du.
Verified against du’s official support guidance, August 2026.
Step-by-Step Guide
- 1
Open your phone dialer
Open the Phone app on your device. If you have a dual-SIM phone, make sure your Du SIM is the active calling SIM.
- 2
Dial the balance code
Type *135# and press Call. A USSD menu will appear. Navigate to the data balance option, or use the shortcut *135*1# to go directly to your data balance.
- 3
Read your data balance
The screen will show your active data packages with remaining data in MB or GB and the expiry date for each package. Make note of which packages are expiring soon so you can plan your renewal.
Alternative Methods
Dial *135# from your phone dialer.
SMS "balance" to 1355
Du App > Home > Data Usage Meter
Login at du.ae > My Account > Usage
Troubleshooting
*135# shows "connection problem" or no response
This can happen during high network traffic. Wait 30 seconds and try again. Alternatively, send "balance" via SMS to 1355 or use the du app for a more reliable balance check.
Data balance shows plenty of data but internet is not working
Check that mobile data is enabled in your phone settings. Verify APN settings: go to Settings > Mobile Networks > Access Point Names and ensure it's set to "du" or "internet.du.ae". Restart your phone if the issue persists.
Look Up More USSD Codes
Frequently Asked Questions
Does checking Du data balance cost anything?
No, *135#, *135*1#, SMS to 1355, and the du app are all free.
Why does my Du data show 0 after I recharged?
Recharging adds credit only — you still need to subscribe to a data package separately using that credit.
Can I check my Du data balance while roaming?
USSD may not work while roaming — use the du app over Wi-Fi, or call 155.
What's the difference between *135# and *135*1#?
*135# opens a full menu including data as one option; *135*1# jumps directly to the data balance, skipping the menu.
What if *135# shows "connection problem"?
Wait 30 seconds and retry, or send "balance" to 1355 as a reliable alternative.