Etisalat’s eSIM switch involves a step most other GCC operators in this guide skip: facial recognition, verified through UAE Pass, on top of the usual identity check — and unlike several Saudi operators, the switch isn’t always free.
Quick answer
Open the My Etisalat app → Manage → SIM Cards, select “Replace SIM/Switch to eSIM,” authenticate via UAE Pass with facial recognition, then scan the QR code.
The fee to be aware of
The switch is often free for existing customers through the app, but a fee of roughly AED 25 + VAT can apply in certain cases — check the current rate shown in the app before confirming, rather than assuming it’s automatically free.
Requirements
- eSIM-compatible device (iPhone XS+, Samsung S20+, Google Pixel 3+)
- My Etisalat app installed
- Registered UAE Pass account
- Active Emirates ID
For new customers
Visit any Etisalat store or airport kiosk with your Emirates ID or passport; the agent provides the QR code directly rather than requiring the app-based UAE Pass flow.
Installing the eSIM
iPhone: Settings → Cellular → Add eSIM → Scan QR Code.
Samsung/Android: Settings → Connections → SIM Card Manager → Add eSIM → Scan QR Code. Restart afterward.
Verified against e&’s official eSIM guidance, August 2026.
Step-by-Step Guide
- 1
Verify device compatibility
Check that your phone supports eSIM (iPhone XS+, Samsung S20+, Pixel 3+). Go to Settings > About to verify.
- 2
Open My Etisalat app
Log in with UAE Pass. Go to Manage > SIM Cards > select your line > "Replace SIM/Switch to eSIM." Complete facial recognition.
- 3
Scan QR code and restart
A QR code appears. Go to your phone's Settings > Cellular > Add eSIM > Scan QR Code. Restart your phone after scanning to activate.
Alternative Methods
My Etisalat App > Manage > SIM Cards > Switch to eSIM
etisalat.ae > eSIM
Troubleshooting
QR code scan fails
Ensure good lighting and a stable internet connection. Take a screenshot of the QR code and try scanning from the screenshot. If still failing, visit an Etisalat store.
eSIM activated but no signal
Restart your phone. Go to Settings > Cellular and ensure the eSIM line is enabled and set as the default for data/calls. Wait 5 minutes for network registration.
Look Up More USSD Codes
Frequently Asked Questions
Does switching to Etisalat eSIM cost anything?
Often free for existing customers via the app, but a fee of around AED 25 + VAT may apply in some cases — check the app for the current rate.
Can I use eSIM and physical SIM together?
Yes, most modern phones support dual-SIM with one physical and one eSIM.
Can I transfer my eSIM to a new phone?
Yes — deactivate on the old phone first, then re-activate on the new one via the app or a store visit for a fresh QR code.
Why does Etisalat require facial recognition?
It's an added identity-verification layer through UAE Pass, beyond the standard document check some other operators use.
What if the QR code scan fails?
Screenshot the code and try scanning from the image, ensure good lighting and a stable connection, or visit an Etisalat store if it persists.