Activating a Du SIM card in the UAE requires mandatory identity verification under UAE telecom regulations. Whether you’re a new resident or a tourist, here’s the complete process to get connected on the Du network.
Quick Answer
Visit any Du storeor authorized retailer with your original Emirates ID(residents) or passport(tourists). The agent scans your ID, registers the SIM, and activation completes within minutes. For self-activation, insert the SIM and dial *122#.
In-Store Activation (Recommended)
The simplest method is visiting an official Du store. There are over 100 locations across the UAE in malls, airports, and commercial districts. The process takes 5-10 minutes: present your ID, choose your plan, and the agent handles all the registration and activation. Your SIM is ready to use immediately.
Self-Activation via USSD
If you bought a SIM from a vending machine or retailer that didn’t activate it, insert the SIM into your phone and dial *122#. Follow the on-screen prompts to enter your identification details. You may need to complete a selfie verification through the Du app for security.
eSIM Activation
For eSIM-compatible phones, download the Du app, follow the eSIM activation flow, and complete identity verification using your Emirates ID or passport scan. You’ll receive a QR code to install the eSIM profile on your device — no physical SIM card needed.
Documents Required
- UAE Residents:Original valid Emirates ID
- Tourists:Original passport + valid UAE visa/entry stamp
- GCC Nationals:Emirates ID or valid GCC ID/passport
Step-by-Step Guide
- 1
Visit a Du store or authorized retailer
Find the nearest Du store using the store locator at du.ae or the Du app. Major malls and airports have Du outlets. Bring your original Emirates ID or passport.
- 2
Present your identification
Hand over your original Emirates ID (residents) or passport (tourists). The agent scans your ID for mandatory registration. Copies and expired documents are not accepted.
- 3
Choose your plan and activate
Select a prepaid or postpaid plan, pay any required fees, and the agent completes registration. Insert the SIM card and your Du line is active within minutes.
Alternative Methods
Dial *122# from your phone dialer.
Du App > eSIM Activation
du.ae for store locator
Troubleshooting
SIM shows "No Service" after insertion
Wait 2-3 minutes for network registration to complete. Restart your phone. For dual-SIM devices, ensure the Du SIM is set as the active SIM. Check that Mobile Data and Roaming are enabled in settings.
Self-activation via *122# fails
The selfie verification step may fail in low-light conditions. Try again in a well-lit area. If the USSD activation continues to fail, visit any Du store where an agent can complete the registration in person.
Look Up More USSD Codes
Frequently Asked Questions
Can I activate a Du SIM online without visiting a store?
For eSIM, yes — the entire activation can be done via the Du app. For physical SIMs, you typically need in-store ID verification for initial activation. Self-activation via *122# is available for some SIM types.
How long does Du SIM activation take?
In-store activation takes 5-10 minutes. Self-activation via *122# can take 10-15 minutes including ID verification. eSIM activation through the app is typically under 5 minutes.
Can tourists buy and activate Du SIM at UAE airports?
Yes, Du has counters at Dubai International Airport (DXB) and other UAE airports. Bring your passport and you can purchase and activate a tourist SIM plan immediately upon arrival.