Reaching Etisalat (e&) support in the UAE is quick once you dial the right number for your situation — and picking the right channel saves the most time of all. Here is the complete contact directory, which channel suits which problem, and how to escalate if you are not getting anywhere.
Every Etisalat contact number
| Number | Who / what it is for | Cost |
|---|---|---|
| 101 | Personal customers, from an Etisalat line | Free |
| 800 101 | From a non-Etisalat UAE number | Toll-free |
| 800 5800 | General & business, from any UAE number | Toll-free |
| +971 400 444 101 | From outside the UAE | Int’l rates |
| WhatsApp +971 800 101 | 24/7 chat support | Data only |
Faster than a phone call: pick the right channel
- Billing query or dispute → e& app chat or email care@etisalat.ae. Both give you a written record with a reference number — essential if a charge is contested.
- Quick account task (balance, bundle, SIM swap) → the e& app or a self-service USSD code beats waiting on hold.
- Urgent line or technical fault → call 101, or WhatsApp +971 800 101 for 24/7 chat.
- In person → any e& retail store for SIM, Emirates ID, and device issues.
Skip the IVR queue
When you call 101, press 2 for English, then choose the department you need. Hold times peak between 10am–2pm and 5pm–8pm; calling early morning or late evening reaches an agent faster. For anything you will want proof of, app chat is usually quicker than voice and hands you a transcript.
Handle it yourself with USSD
Many reasons people call can be settled in seconds: *121# for balance, *170# for data, *101# for the self-service menu, and *111# for offers. To query a postpaid statement, see checking your Etisalat bill before you call.
If your complaint is not resolved
Ask for a complaint reference number and a resolution timeframe. If the outcome is unsatisfactory, UAE customers can escalate to the TDRA (Telecommunications and Digital Government Regulatory Authority) through its official dispute-resolution service — the regulator both Etisalat and du answer to.
Numbers verified against e&’s official customer service charter, July 2026.
Step-by-Step Guide
- 1
Dial 101 from your Etisalat line
Open your phone dialer and call 101. The call is free from any Etisalat number. From other networks, use 800 101.
- 2
Select your language
Press 2 for English (or 1 for Arabic). You'll hear a menu of options including billing, technical support, and account management.
- 3
Navigate to your issue
Follow the numbered menu to reach the right department, or press 0 (where available) to speak directly with a customer service agent.
Alternative Methods
Dial *101# from your phone dialer.
e& App > Support > Chat
etisalat.ae > Contact Us
Troubleshooting
Long wait times when calling 101
Peak hours are 10am-2pm and 5pm-8pm. Call during off-peak hours (early morning or late evening) for shorter wait times. Alternatively, use the e& app chat for faster service.
Cannot reach 101 — call fails
If calling from a non-Etisalat number, use 800 101 or 800 5800 instead of 101. From abroad, use the international number +971 400444101.
Look Up More USSD Codes
Frequently Asked Questions
Is calling Etisalat 101 free?
Yes, from an Etisalat mobile line. From a non-Etisalat UAE number, use 800 101 or 800 5800 (both toll-free).
What is the Etisalat WhatsApp number?
Message +971 800 101 on WhatsApp for 24/7 chat support. Standard data charges apply, but there is no call cost.
How do I email Etisalat customer care?
Email care@etisalat.ae with your number and issue. You will receive a reference number to track the complaint.
Are Etisalat support lines available 24/7?
Yes, the 101 call centre and WhatsApp chat operate around the clock for general and technical support. Some specialist departments keep business hours.
How do I escalate an unresolved Etisalat complaint?
Get a complaint reference number first, then raise it with the TDRA's dispute-resolution service if Etisalat's response is unsatisfactory.