Of the six GCC markets on this site, du’s APN is the simplest to configure by hand: every field — network name, APN, username, and password — is just the three letters “du”, which makes manual setup close to foolproof if the automatic configuration doesn’t kick in on its own.
The one-line answer
APN: du — username and password: also du (or leave both blank; du accepts either). Most phones configure this automatically the moment a du SIM is inserted, so manual entry is only needed if data doesn’t start working within a couple of minutes.
The fastest fix: SMS auto-configuration
Before typing anything manually, send “du” to 3300. du pushes the correct APN profile directly to your phone over SMS — this works on both Android and iPhone and resolves the vast majority of “data not working” cases without touching a single settings menu.
Manual setup, if you still need it
Android: Settings → Connections/Network & Internet → Mobile Networks → Access Point Names → add a new APN named “du” with APN field “du” → save, select it, and restart.
iPhone: Settings → Mobile Data/Cellular → Mobile Data Network → enter “du” in the APN field → restart the phone for the change to take effect.
When APN settings actually need attention
This almost never comes up on a phone that’s been working fine — it typically surfaces after a factory reset, a SIM swap between devices, an eSIM re-provisioning, or a firmware update that clears network profiles. If your data was working yesterday and stopped without any of those events, the cause is more likely a data package expiring than an APN problem.
Still not working?
Confirm Mobile Data is switched on, verify you have an active data package via *135#, and try a network-settings reset if the manual APN entry doesn’t take. If none of that helps, call 155 or visit a du store — the APN itself is rarely the actual fault once “du”/”du”/”du” is entered correctly.
Verified against du’s official support guidance, July 2026.
Step-by-Step Guide
- 1
Try automatic first
Insert SIM, restart, wait 2 minutes. If data works, no manual setup needed.
- 2
SMS method
Send "du" to 3300 to receive auto-configuration settings.
- 3
Manual if needed
Settings > Mobile Networks > APN > Add: Name=du, APN=du. Save, select, restart.
Alternative Methods
SMS "du" to 3300
Automatic via SIM
du.ae > Support
Troubleshooting
Data still not working
Verify Mobile Data is ON. Check you have an active data package with *135#. Reset network settings.
Cannot edit APN on iPhone
Restart iPhone. Check Settings > General > About for carrier update. Visit Du store if stuck.
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Frequently Asked Questions
What is the du APN for the UAE?
du — the same three letters for the network name, APN, username, and password fields. Most phones configure it automatically.
How do I get du APN settings without typing them manually?
Send "du" to 3300 by SMS; du pushes the correct configuration to your phone automatically.
When would I actually need to set du's APN manually?
Usually only after a factory reset, SIM swap, eSIM re-provisioning, or firmware update that clears saved network profiles.
My iPhone won't let me edit the APN — why?
Some iPhones lock APN editing until a carrier settings update is applied. Restart the phone and check Settings → General → About for a pending update.
Data still doesn't work after fixing the APN — what next?
Confirm Mobile Data is on and that you have an active data package (dial *135#). If both check out, contact du on 155.