Unlike operators that push eSIM activation exclusively through the app, STC explicitly supports an in-store path too — worth knowing if you’d rather have an agent walk through the process in person than self-serve.
Quick answer
Open the MySTC app → eSIM for self-service activation, or visit any STC store for assisted setup.
Choosing app vs. store
| Method | Best for |
|---|---|
| MySTC app | Fast self-service, typically under 5 minutes |
| STC store | Guided help, or if app verification fails |
Compatible devices
iPhone XS and later, Samsung Galaxy S20 and later, Google Pixel 3 and later.
Dual-SIM and switching
Run the eSIM alongside a physical SIM on compatible phones, or set it as your primary line — either configuration is supported.
Verified against STC’s official eSIM guidance, August 2026.
Step-by-Step Guide
- 1
Check compatibility
iPhone XS+, Samsung S20+, Pixel 3+.
- 2
Activate via app
MySTC > eSIM. Follow steps. Scan QR.
- 3
Configure
Set eSIM as primary or secondary in phone settings.
Alternative Methods
MySTC App > eSIM
stc.com.sa > eSIM
Troubleshooting
QR won't scan
Ensure good lighting. Try via app.
Won't activate
Restart. Check internet. Call 900.
Look Up More USSD Codes
Frequently Asked Questions
Is STC eSIM activation free?
Yes, activation itself is free; plan charges apply.
Can I use eSIM and physical SIM together?
Yes, on compatible dual-SIM phones.
How do I transfer to a new phone?
Contact STC on 900 for a QR code re-issue.
Should I use the app or visit a store?
The app is faster for most people; a store visit helps if you'd prefer guided assistance or the app process doesn't go smoothly.
What if the QR code won't scan?
Ensure good lighting, or try scanning via the app instead of a printed copy.