Mobily’s app accepts either NafathID or Absher for eSIM identity verification — two separate Saudi government digital-ID systems, either of which gets you through activation in under five minutes.
Quick answer
Open the Mobily app → eSIM, verify with NafathID or Absher, and scan the resulting QR code.
Why having two verification options helps
If one system is temporarily unavailable or you simply have the other set up more recently, Mobily doesn’t force you into a single verification path — either NafathID or Absher completes the identity check equally.
Compatible devices
iPhone XS and later, Samsung Galaxy S20 and later, Google Pixel 3 and later.
Dual-SIM setup
Once activated, set the eSIM as your primary line or run it alongside a physical SIM — most compatible phones support both simultaneously.
Verified against Mobily’s official eSIM guidance, August 2026.
Step-by-Step Guide
- 1
Check device
iPhone XS+, Samsung S20+, Pixel 3+.
- 2
App activation
Mobily app > eSIM. Verify with NafathID.
- 3
Configure
Set as primary or secondary line.
Alternative Methods
Mobily App > eSIM
mobily.com.sa > eSIM
Troubleshooting
QR issue
Ensure good lighting. Use app method.
Won't activate
Restart. Check internet. Call 1100.
Look Up More USSD Codes
Frequently Asked Questions
Is Mobily eSIM activation free?
Yes, activation is free; plan charges apply separately.
Can I use eSIM and physical SIM together?
Yes, on compatible dual-SIM phones.
What if I switch to a new phone?
Contact Mobily on 1100 for a QR code re-issue.
Which verification method should I use — NafathID or Absher?
Either works equally; use whichever you have set up and readily accessible.
What if the QR code won't scan?
Ensure good lighting, and try the app-based scan method rather than a printed QR code.