Mobily splits support by account type rather than issue type — 1100 for individual lines, 901 for business — and picking the right channel within that number matters as much as dialling the right one in the first place.
Contact directory
| Channel | Use |
|---|---|
| 1100 (free, from Mobily line) | Individual customers, 24/7 |
| 0560101100 | From STC, Zain, or any other Saudi network |
| 901 | Business/enterprise accounts |
| +966 560101100 | From abroad |
| @Mobily1100 on Twitter/X | Fast public or private support |
| Mobily app chat | Shorter wait than calling |
Match the channel to the issue
- Quick balance or package question: self-service beats any support channel — see checking your Mobily balance first.
- Billing dispute: use the app chat for a written record with a reference you can follow up on.
- Urgent/technical fault: call 1100 directly, or DM @Mobily1100 for a typically fast public response.
- Business account: use 901, a separate line from individual support.
If the IVR opens in Arabic
Mobily’s 1100 IVR often defaults to Arabic — listen for the language option (commonly “press 2 for English”) right at the start of the call rather than navigating the Arabic menu blind. The app and Twitter support are English by default if you’d rather skip the IVR entirely.
Timing
Like most call centres, 1100 gets busiest around midday. Social-media replies are fastest during business hours (roughly 9am–9pm); outside that window, the 24/7 phone line is still your best bet.
Contact details verified against Mobily’s official support pages, July 2026.
Step-by-Step Guide
- 1
Call 1100 from Mobily
Dial 1100 for free from your Mobily line. Select English, then follow the menu.
- 2
From other networks
Dial 0560101100 from STC, Zain, or any other Saudi number.
- 3
Or use digital channels
Use the Mobily app chat or DM @Mobily1100 on Twitter for text-based support.
Alternative Methods
Dial *1411# from your phone dialer.
Mobily App > Support > Chat
mobily.com.sa > Contact Us
Troubleshooting
Long hold times on 1100
Use the Mobily app chat or Twitter DM for faster responses. Off-peak hours have shorter queues.
IVR menu in Arabic only
Listen for the language option (usually press 2 for English) at the beginning of the call.
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Frequently Asked Questions
Is calling Mobily 1100 free?
Yes, from any Mobily line, 24/7. From other networks, dial 0560101100 (standard rates apply).
What is the Mobily business support number?
901, a separate line from the 1100 individual-customer number.
How do I switch the Mobily 1100 menu to English?
Listen for the language option at the start of the call (commonly press 2), or use the app/Twitter support, which are English by default.
How do I reach Mobily from abroad?
Call +966 560101100 from any international number; standard international rates from your carrier apply.
Is Mobily Twitter support reliable?
Yes, @Mobily1100 is Mobily's official support account and typically responds quickly during business hours.