Mobily’s APN has a wrinkle that trips up a fair number of prepaid users: while web1 is the commonly quoted APN and works for most accounts, Mobily’s own network documentation distinguishes web1 for postpaid lines from web2 for some prepaid configurations — if the standard APN doesn’t bring your data online, that’s the first thing worth trying.
Start here: web1
APN: web1 — leave username and password blank. Most phones configure this automatically the moment a Mobily SIM is inserted, and it’s correct for the large majority of accounts, postpaid and prepaid alike.
If web1 doesn’t bring data online
Some prepaid provisioning uses web2 instead. If you’ve entered web1 correctly, restarted, and data still isn’t working, try creating a second APN profile with web2 in the APN field (everything else identical) before assuming the fault lies elsewhere — this single swap resolves a meaningful share of “correct APN, still no data” cases on prepaid Mobily lines.
Manual setup
Android: Settings → Connections/Network → Mobile Networks → Access Point Names → add: Name “Mobily-Internet”, APN “web1” (or “web2” if web1 fails) → save, select, restart.
iPhone: Settings → Cellular → Cellular Data Network → APN field: “web1” (or “web2”) → restart the phone.
When this actually comes up
APN issues on a previously-working line are usually triggered by a factory reset, a SIM swap, an eSIM re-provisioning, or a carrier-settings update clearing saved profiles — not by anything Mobily changed on their end. If your data stopped working without any of those events, check for an expired data package first via *1411#.
Still stuck?
Confirm Mobile Data is switched on and that you have an active package. If both APN values fail, contact Mobily on 1100 or visit a store — occasionally a SIM needs a network-side refresh that no APN change can fix from your end.
APN values cross-checked against Mobily’s official network documentation and third-party carrier-settings references, July 2026.
Step-by-Step Guide
- 1
Try automatic
Insert SIM, restart, wait 2 minutes. Most phones auto-configure.
- 2
Manual if needed
Settings > APN > Add: Name=Mobily-Internet, APN=web1. Leave credentials blank.
- 3
Restart
Save APN, select it, restart phone. Data should work.
Alternative Methods
Automatic via SIM
mobily.com.sa > Support
Troubleshooting
Data still not working
Ensure Mobile Data is ON. Check you have an active data package with *1411#.
Cannot edit APN on iPhone
Restart. Check Settings > General > About for carrier update. Visit Mobily store if stuck.
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Frequently Asked Questions
What is the Mobily APN in Saudi Arabia?
web1 for most accounts; some prepaid lines require web2 if web1 doesn't bring data online.
My Mobily data still isn't working with web1 — what next?
Try web2 instead, particularly on prepaid lines. This resolves a meaningful share of otherwise-unexplained "correct APN, no data" cases.
Do I need to set Mobily's APN manually?
Usually no — most phones auto-configure on SIM insertion. Manual entry is only needed if data doesn't start within a couple of minutes.
When does an APN problem actually happen?
Typically after a factory reset, SIM swap, eSIM re-provisioning, or a firmware update — not spontaneously on a phone that was already working.
iPhone won't let me edit the APN — why?
Restart the phone and check Settings → General → About for a pending carrier settings update, which sometimes locks manual APN editing until applied.