Lost or Stolen SIM in Saudi Arabia — How to Block & Replace

Lost your phone or SIM stolen in Saudi Arabia? Act immediately to block your number. STC:Call 900. Mobily:Call 1100. Zain:Call 959.

STC Cost: SIM replacement fee Prepaid Postpaid Verified May 2026

Saudi Arabia treats unauthorized SIM use as a legal matter, not just an account dispute — which is part of why the replacement process leans so heavily on government-verified identity through Absher rather than a simple in-store ID check.

Quick answer

STC: 900. Mobily: 1100. Zain: 959. Call whichever matches your line from any phone.

Step 1: Block immediately

Unsure of your carrier? Try all three numbers — the correct one recognizes your account instantly.

Step 2: File your report through Absher

File the police report through the Absher app rather than visiting a station in person — this digital report is accepted for SIM replacement and is faster than the alternative.

Step 3: Get a replacement

Visit your operator’s store with your Saudi ID or Iqama. Fingerprint verification confirms ownership, and a new SIM with your existing number is issued.

Step 4: Block the device

Provide your IMEI (dial *#06# to find it) so the device is blocked across all Saudi networks, not just your original operator.

Step 5: Secure your accounts

Change passwords on banking, email, and social accounts linked to your number immediately.

Verified against STC, Mobily, and Zain KSA’s official SIM replacement procedures, August 2026.

Written & verified by GSMplans Editorial Team · Last checked May 2026

The GSMplans Editorial Team researches, writes, and verifies every guide on this site against official operator sources — Etisalat, du, STC, Mobily, Zain, Ooredoo, Vodafone, Omantel, Batelco, and… Our process →

Step-by-Step Guide

  1. 1

    Block now

    Call 900 (STC), 1100 (Mobily), or 959 (Zain) from ANY phone.

  2. 2

    Police report

    File via Absher app or visit station.

  3. 3

    Get replacement

    Visit store with Saudi ID/Iqama. Fingerprint check. Same number reissued.

Troubleshooting

Don't know carrier

Try all three: 900, 1100, 959. One will recognize your number.

Someone using number

Block immediately. Unauthorized SIM use is illegal in Saudi Arabia.

Pro Tip
Save your IMEI number (*#06#) NOW before you lose your phone. Providing it lets operators block the device on ALL Saudi networks.

Frequently Asked Questions

Will I keep my number?

Yes, replacement SIMs retain your number.

Do I have to visit a police station in person?

No — filing through Absher is accepted and generally faster.

What happens if someone else uses my stolen SIM?

Unauthorized SIM use is treated as a criminal offense in Saudi Arabia — block immediately and file your Absher report.

What's the replacement cost?

A small SIM replacement fee applies at the store.

STC
Saudi Arabia
Customer Care: 900
All STC guides Saudi Arabia telecom overview