Mobily splits your data into two trackable balances — your subscribed package, and any bonus data from promotions — and only checking the first means missing bonus gigabytes that typically expire before your main package does.
Quick answer
Dial *1411*1# for your primary data package, or *1411*2# for bonus/promotional data. Send “1” to 1442 for an SMS alternative.
Why check both
Bonus data from promotions generally expires faster than your regular package allowance — use it first, and check *1411*2# regularly rather than assuming your only balance is what shows on *1411*1#.
Mobily app for daily tracking
The app shows a visual usage meter and daily consumption charts — useful for spotting exactly which day (or which app) burned through the most data, since background updates and cloud sync are common silent culprits.
Need to top up first? See how to recharge Mobily.
Verified against Mobily’s official support guidance, August 2026.
Step-by-Step Guide
- 1
Open phone dialer
Launch the Phone app. Ensure your Mobily SIM is active with network signal in Saudi Arabia.
- 2
Dial *1411*1# for data balance
Type *1411*1# and press Call. Your primary data package balance appears showing remaining GB and expiry date.
- 3
Check bonus data separately
Dial *1411*2# to see any bonus or promotional data balances. These often have shorter expiry periods and should be used first.
Alternative Methods
Dial *1411*1# from your phone dialer.
Send "1" to 1442
Mobily App > Home > Data Usage Meter
Login at mobily.com.sa > Usage
Troubleshooting
USSD shows data remaining but internet is not working
Verify your APN settings: go to Settings > Mobile Networks > APN and ensure it matches Mobily's recommended settings. Toggle Airplane Mode on and off, or restart your phone.
*1411*1# shows blank or no data info
You may not have an active data package. Dial *1411# to access the full menu and browse available packages, or use the Mobily app to subscribe to a data plan.
Look Up More USSD Codes
Frequently Asked Questions
Why is my Mobily data running out faster than expected?
Background app updates, cloud photo syncing, and social media auto-play video are common causes — check your phone's data usage settings to identify the biggest consumers.
Can I carry over unused Mobily data?
Some postpaid plans allow rollover; prepaid data packages typically do not — unused data is lost at expiry.
What happens when Mobily data runs out?
Internet stops or switches to pay-per-use rates — purchase a new package via the app or *1411# menu.
What is the difference between *1411*1# and *1411*2#?
*1 is your primary subscribed package; *2 is bonus or promotional data, which usually expires sooner.
Is the SMS method reliable?
Yes, sending "1" to 1442 works well when USSD pop-ups fail on certain phone models.