Qatar is the one country in this guide where you can skip the police station entirely — Metrash2, the government’s official app, lets you file the theft report digitally, which is often the slowest step everywhere else.
Quick answer
Call 111 (works for both Ooredoo and Vodafone) from any phone to request an emergency SIM block.
Step 1: Block immediately
Call 111 — the same number handles both Ooredoo and Vodafone accounts, so you don’t need to know which network you’re on.
Step 2: File your police report digitally
Open Metrash2 and file the theft report there instead of visiting a station in person — it produces the same documentation your operator needs for a replacement SIM, just faster.
Step 3: Get a replacement
Visit your operator’s store with your QID. Identity verification confirms ownership and a new SIM is issued with your existing number.
Step 4: Secure your accounts
Change passwords on any account linked to your number for SMS verification.
Verified against Ooredoo and Vodafone Qatar’s official SIM replacement procedures, August 2026.
Step-by-Step Guide
- 1
Block
Call 111 (Ooredoo or Vodafone) from ANY phone.
- 2
Police report
Metrash2 app or police station.
- 3
Replace
Store with QID. Same number reissued.
Troubleshooting
Don't know carrier
Call 111 — works for both Qatar operators.
Abroad
Contact +974 4000 0111 (Ooredoo) or +974 4444 0111 (Vodafone).
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Frequently Asked Questions
Will I keep my number?
Yes, the replacement SIM keeps your number.
Do I have to visit a police station?
No — Metrash2 lets you file the report digitally, which most people find faster than an in-person visit.
Can the device be blocked too?
Yes — provide the IMEI (dial *#06# to find it) when reporting.
What's the replacement cost?
A small SIM replacement fee applies at the store.