A small business running customer calls through a single Hala mobile number can use Ooredoo Oman’s call forwarding to route calls to whoever’s actually available — a shop line forwarded to a mobile after closing hours, or a sole trader’s number forwarded to a colleague while they’re on another job — without customers ever noticing the redirect.
Quick answer
Dial *21*[number]# to forward ALL calls. Dial ##002# to cancel every forwarding rule at once.
The four conditions, mapped to real situations
| Code | Fires when | Business use |
|---|---|---|
| *21*[number]# | Always, no conditions | Closed for the season / handed off entirely |
| *67*[number]# | Line is busy | Overflow to a second staff member during peak hours |
| *61*[number]# | No answer within the ring window | Backup contact if the primary phone isn’t picked up |
| *62*[number]# | Phone off or unreachable | Catches calls when the primary device has no signal or battery |
These four can run simultaneously and independently — for example, forwarding on “no answer” to a colleague while leaving the main line ringing normally for calls that do get answered.
Setting up layered forwarding
Rather than one blanket redirect, most small businesses get more value from combining *67*, *61*, and *62* — the main number keeps ringing for anyone available to answer, and only calls that would otherwise be missed get redirected. This avoids the downside of unconditional forwarding, where every single call bypasses the primary line even when someone’s right there to answer it.
Cancelling
##002# clears every forwarding rule in one step — useful when reopening after a closure or handing the number back to its usual owner.
The same codes work identically on Omantel. Need to block calls instead of redirecting them? See Ooredoo Oman call barring.
Codes are the GSM/3GPP standard supplementary-service set, verified against Ooredoo Oman’s official support guidance, July 2026.
Step-by-Step Guide
- 1
Set up
*21*[number]# for all.
- 2
Verify
*#21# for status.
- 3
Cancel
##002#.
Alternative Methods
Dial *21*Number# from your phone dialer.
Phone Settings
Troubleshooting
Not working
Full number required. Clear with ##002# and retry.
Check
*#21#.
Look Up More USSD Codes
Frequently Asked Questions
Free?
Setup is free. Forwarded calls are charged to you at standard rates, since forwarding effectively places a call to the destination number.
Other networks?
Yes, forward to Omantel numbers, landlines, or international destinations.
Check?
*#21# for status of unconditional forwarding.
Can I run multiple forwarding conditions at once?
Yes — busy, no-answer, and unreachable can each point to different numbers simultaneously, layered together for more nuanced routing than one blanket rule.
What's the difference between unconditional and conditional forwarding for a business line?
Unconditional (*21*) redirects every call regardless of whether someone could answer; conditional codes (*67*/*61*/*62*) only redirect calls that would otherwise be missed, keeping the primary line active for calls that can be answered normally.