Not sure which network your SIM is on? Calling the wrong operator’s hotline wastes time you don’t have — Omantel and Ooredoo each run separate blocking systems, so the fastest path is often to just try both.
Quick answer
Omantel: call 1234. Ooredoo: call 1500. Either can be dialed from any phone to request an emergency block.
Step 1: Block immediately
If you’re unsure of your carrier, call both numbers in succession — the correct one will recognize your account instantly. From abroad: +968 2424 1234 (Omantel) or +968 2455 1500 (Ooredoo).
Step 2: File a police report
Report the theft at a Royal Oman Police (ROP) station — this documentation is required for the replacement SIM.
Step 3: Get a replacement
Visit your operator’s store with your national ID or resident card. Identity is verified and a new SIM is issued with your same number.
Step 4: Secure your accounts
Change passwords on any account that uses your number for SMS verification, starting with banking apps.
Verified against Omantel and Ooredoo Oman’s official SIM replacement procedures, August 2026.
Step-by-Step Guide
- 1
Block
Call 1234 (Omantel) or 1500 (Ooredoo).
- 2
Report
ROP police station.
- 3
Replace
Store with ID. Same number reissued.
Troubleshooting
Don't know carrier
Try both: 1234 and 1500.
From abroad
+968 2424 1234 (Omantel) or +968 2455 1500 (Ooredoo).
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Frequently Asked Questions
Will I keep my number?
Yes, the replacement SIM retains your number.
Can the device itself be blocked?
Yes — provide the IMEI (dial *#06# to find it). Blocked IMEIs are shared through an industry-wide blacklist database, so a blocked device becomes unusable on other Omani networks too, not just your original one.
What's the replacement cost?
A small SIM replacement fee applies — confirm the current rate with your operator.