Lost or Stolen SIM in Kuwait — How to Block & Replace

Kuwait’s three-operator market means there’s no single hotline to call — but the IMEI blocking that follows works across all of them, since blacklisted device identifiers are shared through an industry-wide database rather than kept separately by each carrier.

Quick answer

Zain: 107. Ooredoo: 121. STC: 102. Call whichever matches your line from any phone.

Step 1: Block immediately

If you’re unsure which of the three operators your line is on, call all three in sequence — only the correct one will recognize your account.

Step 2: File a police report

File at the nearest police station — required documentation for your SIM replacement.

Step 3: Get a replacement

Visit your operator’s store with your Civil ID. Fingerprint verification confirms ownership, and a new SIM is issued with your same number.

Step 4: Block the device, not just the SIM

Provide your IMEI (dial *#06# on the phone beforehand) so the device itself gets blacklisted. Because IMEI blacklists are shared across the industry rather than siloed per operator, a blocked device becomes unusable on all three Kuwaiti networks, not just the one it was reported to.

Step 5: Secure your accounts

Change passwords on banking, email, and social accounts linked to your number.

Verified against Zain, Ooredoo, and STC Kuwait’s official SIM replacement procedures, August 2026.