STC Kuwait operated for years as VIVA Kuwait before its 2022 rebrand into Saudi Telecom Company’s unified regional identity — the name changed, but the network, SIMs, and self-service codes carried over unchanged, so older guides referencing “VIVA” are still describing the same service.
STC Kuwait’s split-code system
Unlike operators with a single all-purpose balance code, STC Kuwait separates balance information by type — worth learning once so you dial the right one immediately:
| You want | Method |
|---|---|
| Total outstanding bill (postpaid) | *566# |
| Remaining credit / spending limit | *544# |
| Internet/data balance | SMS “Q” to 567 |
| Minutes + SMS remaining | SMS “QA” to 567 |
Postpaid-first, prepaid via app
*566# and *544# are built primarily for postpaid accounts — if you’re on a prepaid STC Kuwait SIM and either code errors out, that’s expected; use the my stc KW app or call 102 for prepaid balance inquiry instead.
Why the SMS codes are the most reliable
The Q / QA SMS shortcuts to 567 tend to work more consistently than the USSD codes when the network is under load, and they leave a text record you can refer back to — worth saving 567 as a contact (“STC Balance”) if you check often.
The my stc KW app
For anyone juggling all four figures — bill, credit, data, minutes — the app puts them on one dashboard rather than four separate dials/texts, and also handles K-Net bill payment and package management in the same place.
Need to top up? See STC recharge methods for the equivalent Saudi process (Kuwait uses K-Net rather than SADAD for bank payment).
Codes verified against STC Kuwait’s official postpaid FAQ, July 2026.
Step-by-Step Guide
- 1
Choose the right method for your need
STC Kuwait uses different codes for different balance types. Identify what you need: bill amount (*566#), spending limit (*544#), data balance (SMS Q to 567), or minutes balance (SMS QA to 567).
- 2
Dial the code or send the SMS
For USSD codes, open your dialer and type *566# or *544# then press Call. For SMS-based checks, open your messaging app and send "Q" or "QA" to the number 567.
- 3
Review the response
USSD responses appear as pop-ups showing amounts in KWD. SMS responses arrive as text messages with detailed balance breakdowns. Keep the SMS for your records.
Alternative Methods
Dial *566# from your phone dialer.
SMS "Q" to 567 (data) / "QA" to 567 (minutes)
my stc KW App > Dashboard
Login at stc.com.kw > My Account
Troubleshooting
*566# shows error on prepaid SIM
*566# is designed for postpaid accounts. If you have a prepaid STC Kuwait SIM, use the my stc KW app or call 102 for automated balance inquiry instead.
SMS to 567 not receiving any reply
Ensure you're sending from an STC Kuwait number. Check that your SMS service is active and you have enough balance for outgoing SMS. Try sending "Q" (just the single letter) with no extra spaces or characters.
Look Up More USSD Codes
Frequently Asked Questions
Is STC Kuwait the same as VIVA Kuwait?
Yes. STC Kuwait was formerly branded VIVA Kuwait; the 2022 rebrand changed the name only — network, SIMs, and codes are unchanged.
Why does *566# show an error on my STC Kuwait SIM?
*566# and *544# are designed for postpaid accounts. If you're on prepaid, use the my stc KW app or call 102 instead.
What is the difference between *566# and *544# on STC Kuwait?
*566# shows your total outstanding bill amount; *544# shows your remaining credit or spending limit. They answer different questions.
Is checking STC Kuwait balance free?
Yes, all methods — USSD codes, SMS to 567, and the my stc KW app — are free. Calling 102 is also free from your STC line.
What is the STC Kuwait customer care number?
Dial 102 from your STC line. From abroad, call +965 55102102, or WhatsApp 500 55102.